They were victims of a new kind of telephone fraud that exploits a weakness in the way the 911 system handles calls from Internet-based phone services. The attacks - called "swatting" because armed police SWAT teams usually respond - are virtually unstoppable, and an Associated Press investigation found that budget-strapped 911 centers are essentially defenseless without an overhaul of their computer systems.
While Doug and Stacey Bates were cuffed on the ground that night in March 2007, 18-year-old Randal Ellis, living with his parents in Mukilteo, Wash., was nearly finished with the 27-minute yarn about a drug-fueled murder that brought the Orange County Sheriff's Department SWAT team to the Bateses' home.
According to prosecutors, Ellis picked the Bates family at random, as he did with all of the 185 calls investigators say he made to 911 operators around the country.