clipped from: www.computerworld.com Cherry felt their pain. "I assumed in February that the drivers would be for an obscure bunch of peripherals, not drivers with this kind of usage."
To Microsoft's credit, the company has offered free support to any user with Vista SP1 issues. In several messages posted to the same comment thread as user complaints, Brandon LeBlanc, who identified himself as a Microsoft employee, directed people to the free support Web site.
"You have a variety of options you can choose for support -- all of which will NOT cost you any support fee," said LeBlanc. "I repeat: support for SP1 will NOT cost you anything -- as long as you choose the correct option for support."