clipped from: mail.google.com   
High EQ people:

1. Label their feelings, rather than labeling people or situations.

"I feel impatient." vs "This is ridiculous."

"I feel hurt and bitter". vs. "You are an insensitive jerk."

"I feel afraid." vs. "You are driving like a idiot."


2. Distinguish between thoughts and feelings.

Thoughts: I feel like...& I feel as if.... & I feel that

Feelings: I feel: (feeling word)


3. Take responsibility for their feelings.

"I feel jealous." vs. "You are making me jealous."

4. Use their feelings to help them make decisions.

"How will I feel if I do this?" "How will I feel if I don't"

5. Show respect for other people's feelings.

They ask "How will you feel if I do this?" "How will you feel if I don't."

6. Feel energized, not angry.

They use what others call "anger" to help them feel energized to take productive action.

Don't advise, command, control, criticize, judge or lecture

Avoid people

Validate other people's feelings.

They show empathy, understanding, and acceptance of other people's feelings.